Inter SolutioInter SolutioInter Solutio

Project name:

"Inter Solutio - Introduction of Business Process and Quality Management System - ISO"

project code KK.

Project description:

The realization of the project made it possible to reach the applicable level of mutually recognized standards for the level of quality and safety in the exchange of goods and services area by increasing the use of recognized standards that contribute to customer confidence in the management systems area, all in purpose to increase competitiveness and easier entry into foreign markets.

The project included the following activities:

a) Introduction of ISO 9001 and ISO 27001 standards;

b) Publicity and visibility.

Objectives and expected results of the project

The overall objective of the project is to achieve an applicable level of ISO standards and to increase safety in development

service through the implementation of ISO 27001 and ISO 9001 standards to achieve specific goals, and therefore to achieve the same for

small and medium-sized enterprises through consulting and implementing a quality management system.

The specific objectives that will be achieved through the certification and auditing of the management system are:

a) Increasing the use of recognized standards that contribute to customer confidence;

b) Increasing competitiveness by introducing two certified systems,quality management system and information security managament system;

c) Expansion of capacities and expansion into foreign markets;

d) Investing in employee education;

e) Income increase.

With the introduction of management system certification, the company will expand its operations to foreign markets, expand the network of customers and suppliers, which will affect the increase in revenue.

Sustainability of project results for at least three years from the end of the project in the strict sense


a) recertification and control procedures and maintenance of ISO 27001 and ISO 9001 certificates;

b) educating employees who will be able to adhere to the procedures prescribed by the standards;

c) the financial capacity for sustainability that will be given based on the past financial result sufficient for this activity.

The process of recertification and control of the obtained standards will be ensured by signing the Agreement with suppliers to ensure control of the full application of standards in business, to analyze business results obtained by applying the standard and making recommendations for application in business.

Applying the standard also means educating employees who will acquire essential skills and knowledge in implementation procedures, internal methodologies, and prescribed procedures in the business of the company that will allow that their implementation will continue after the end of the project. The roles of individuals in the team and throughout the company will be clearly defined and all employees will be individually responsible for the full application of the principles and principles defined by norms. Also, educating current employees will allow for transfer specific knowledge to new and future employees of the company.

Total project value and amount co-financed by the EU (in HRK)

  • - The total value of the project is HRK 322.856,06 HRK
  • - The total value of the project (eligible costs) is HRK 252.884,85 HRK
  • - The EU's share in the financing of the project is HRK 214.952,12 HRK

Project implementation period

18.10.2018. - 18.10.2019.

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